You might be at a point where you’ve decided it’s better to delegate all activities related to maintaining an EDI system to a third party. Now that you’ve taken the first step, you’ll just need to identify the EDI service provider that’s right for your company.
Unfortunately, you cannot simply go to the company that holds a monopoly in the market and choose it as your EDI provider – there is no such company because there is no universal solution. Each service provider only covers certain industries and is knowledgeable about their applicable specificities, so you will have to choose the one that is most prepared in your field. In addition, you will need to analyze their pricing plans and see how they fit into your budget.
Experience is always a bonus
Your EDI needs should be addressed by the right specialist – they must have experience in your industry and have encountered most of the situations you might face in the future. Your task of finding the right EDI service provider will be particularly challenging if your company operates in a niche area. Your provider must have a favorable and verifiable track record – precisely the advantages that give them an edge in the market over competitors.
The prices speak for themselves
As tempting as low prices may be, they can just as clearly indicate the presence of incomplete services, if not of poor quality. They may only cover basic services, but in the end, you may not benefit from training, support, or collaboration with new partners. These are important services that should not be seen as additional benefits, but as vital, fundamental services right from the start.
This way, you won’t have to deal with unpleasant situations, such as those where you have to pay for something you thought was included in the extra fee. You need experts who can actually help you whenever you feel stuck, instead of showing you what you can do to resolve the situation on your own.
The long-term commitment is a requirement applicable to both parties
If you want to embark on this journey with your EDI service provider, they must be stable and serious. You will also need to have evidence that they will be there in the future. To do this, you’ll need to check the credentials of the respective provider, talk to their loyal customers and find out why they are still there, as well as what works for them. Customer retention is a great indicator of a company’s success and stability.
And because we’re talking about technology, it’s important to ensure that the solution offered by your EDI provider is one that will generate good results both now and in the future, as well as adapt well to changes that may occur over time. Of course, not every EDI provider can offer you that – that’s why you need to do serious research. Flexibility and adaptability are essential and should be mentioned as important criteria in your negotiation with the EDI provider.
The right EDI provider for your business is waiting for you – you just need to identify your needs and priorities.